I was really sceptical about my purchase after seeing other reviews but I have had nothing but great service from Magal. I had several questions about the “String on Love” bracelets and for each email I sent I received really fast and friendly responses. After ordering I was afraid of delays in the shipment because I was going out of town and customer service was very attentive and communicative about my order.About the bracelets themselves, they’re adorable and the diamonds really pretty. I do agree with other reviews that the string is really thin so I’m a bit afraid they may be fragile, but I won’t judge too soon. For now I love them and will order more!I have some feedback for the design and website. As for the website, I was not able to find details about the cut and color of the diamonds (which customer service quickly told me when emailed) and after I ordered all the delivery information disappeared and no longer showed expected delivery, etc.For the design, I’ve seen other similar bracelets where they’re able to incorporate the end ties back into the bracelet. I don’t particularly like the strings dangling down, so if this could be changed somehow I think it would be great!.