Shipping

 Once your order is complete, our team start to prepare it for shipping, this can take between 6-9 business days depending on the items ordered (shipping dates are specified on each product page). Your order is then picked up by the courier for delivery, it takes 2-3 business days for U.S. orders and 1-7 business days for Canadian and 1-3 business days for UK orders to be delivered. For international shipping please refer to the options specified at checkout.

The ship out date varies from product to product according to stock and personalisation. The shipping date is specified on every product page ( Ships on: ##/##/## ). Please note that the shipping date refers to the date the product ships out of our warehouse.

After your order is done processing (6-9 business days) you’ll receive a second email, containing the tracking information of your item.

If your order tracking information shows your order is currently in Pre-shipment, it means your order is being prepared for shipping, this can take 6-9 business days depending on the items ordered. 

Sure! We ship worldwide, all international shipping times and costs are displayed at checkout.

Returns & Resizing

Returns

We offer free returns within 14 days of delivery, no question asked. Item must be returned unworn, undamaged and unused with their original packaging. For your protection your return should be shipped back insured.

Magal reserves the right to determine if the returned item is in sellable condition. 

(This policy does not apply to custom/personalized orders and items purchased on sale which are final sale)

Simply contact us via e-mail at : info@magaljewelry.com to receive your free return label. 

Please note that we do not accept returns on :

- Personalized / engraved items. (Initials single or multiple, engraved charms or plate)

- Custom lengths, colors or style that we are not offering on www.magaljewelry.com 

- We do not accept returns / exchanges on items purchased on sale

For international return a fee may apply. 

For your protection your return should always be shipped insured and include a copy of your receipt.

Please note that we are not responsible for customs duties & import taxes that may incur during shipping or returns. (this applies to orders outside of the US, UK and Canada)

Please note that shipping costs are not refundable and Magal is not responsible for returns lost in mail. 

Resize

Doesn't fit? No worries, we'll resize your item free of charge! Simply contact us via e-mail at: info@magaljewelry.com to receive a shipping label, we will resize and re-ship your item at no extra cost!

*Available only a single time per item.

** We do not accept returns on resized items.

*** Resizing for international orders may have extra cost.

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Returns

We offer free returns within 14 days of delivery, no question asked. Item must be returned unworn, undamaged and unused with their original packaging. For your protection your return should be shipped back insured.

Magal reserves the right to determine if the returned item is in sellable condition. 

(This policy does not apply to custom/personalized orders and items purchased on sale which are finale sale)

Simply contact us via e-mail at : info@magaljewelry.com to receive your free return label. 

Please note that we do not accept returns on :

- Personalized / engraved items. (Initials single or multiple, engraved charms or plate)

- Custom lengths, colors or style that we are not offering on www.magaljewelry.com 

- We do not accept returns / exchanges on items purchased on sale

Orders can be cancelled within 24 hour of being placed. After this point we are unable to cancel any order, but you’ll be able to return it after receiving it.

In order to return your order, simply contact us via e-mail at: info@magaljewelry.com to receive your free return label.

Returns are free of charge in the US, but we’re unable to refund original shipping fees on any orders. Orders outside of the US are to be paid for by the customer and may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.

Doesn't fit? No worries, we'll resize your item free of charge! Simply contact us via e-mail at: info@magaljewelry.com to receive a shipping label, we will resize and re-ship your item at no extra cost!

*Available only a single time per item.

** We do not accept returns on resized items.

*** Resizing for international orders may have extra cost.

Materials & Craftsmanship

Expert craftsmanship and the finest materials are essential to achieving an impeccable piece of jewelry, that's why we select our craftsmen as meticulously as we select our materials. 

Ethically sourced diamonds are diamonds that have fair humanitarian mining practices when it comes to wages and conditions when sourcing for raw diamonds. 

We only work with Kimberly process certified suppliers, meaning all their diamonds are regulated, conflict free and comply with UN regulations.

The purity of gold is measured in karats, with 24 karats being the maximum. 24 karat gold is too soft for use in most types of jewelry, and easily wears down or loses shape. It is also quite expensive, as it contains pure gold. 14K gold is created to offer a harder, stronger and more affordable metal with higher wearability. 

A thick layer of solid 18k solid gold bonded onto a sterling silver base for a durable warm-toned finish.

We offer free repairs on items within 14 days of delivery. If it has been more than 14 days, please contact us at info@magaljewelry.com to receive the applicable rates for repair.

Product Care

Your Magal pieces are designed to be stacked and go everywhere with you. Here are few things you can do to maintain their sparkle and shine. 

There are several ways you can care for your solid gold Magal jewelery:- Use a chamois cloth to clean your ring. Chamois cloths are commonly used to clean lenses on glasses, so you may already own one. You can put a little bit of a gentle cleaning product on it as well. - Clay too can help clean your jewelry. Clay (the same one used for pottery) can be purchased at art supply stores or online. Put a small amount of clay on a cloth or soft sponge and rub your ring with it. then rinse the residue off. - Soaking your solid gold Sparklane pieces in a bowl of lukewarm water mixed with a few drops of liquid dish soap can do wonders. Leave the jewelery inside for 20 minutes, then use a soft-bristled tooth brush to scrub it gently. Rinse off under warm running water.- If you’d rather not deal with it yourself, take your ring to any jeweler near you for a clean It usually takes them about five minutes to make your jewelry look like brand new. 

Water, lotions and cleaning products are gold-plated jewelery’s ennemies so avoid any contact between your gold vermeil Magal pieces and those substances. It is also preferable to take the jewelery off when working out, as sweat can also affect their shine. Once in a while, you can clean your pieces with a soft and dry cotton or microfiber cloth. Do not use jewelry cleaner on gold plated jewelry, it is too harsh for them. 

If you own some of our silver pieces, they can tarnish with humidity, oils, sweat or body lotions.  We recommend the following solutions: Purchase a sterling silver polishing cloth (they are inexpensive and will last you a long time) and gently wipe your pieces with it. Place a square piece of aluminum foil in a bowl, place your sterling silver Magal pieces on it and pour hot (but not boiling) water in the bowl. Add a spoon or two of baking soda in the bowl and mix around. You can leave the jewelery in for about 30 minutes, then rinse off and dry with a towel.