We offer free returns within 14 days of delivery, no question asked. Item must be returned unworn, undamaged and unused with their original packaging. For your protection your return should be shipped back insured.
Magal reserves the right to determine if the returned item is in sellable condition.
Simply contact us via e-mail at : email@example.com to receive your free return label.
Please note that we do not accept returns / exchange on :
- Personalized / engraved items. (Initials single or multiple, engraved charms or plate)
- Custom lengths, colors or style that we are not offering on www.magaljewelry.com
- We do not accept return / exchange on items purchased on sale
*For international return a fee may apply. Please note that we are not responsible for customs duties & import taxes that may incur during shipping or returns. (this applies to orders outside of the US and Canada)
**For your protection your return should always be shipped insured and include a copy of your receipt.
Please note that shipping costs are not refundable and Magal is not responsible for shipping / returns lost in mail.
We offer free repairs on items within 14 days of delivery. If it has been more than 14 days, please contact us at firstname.lastname@example.org to receive the applicable rates for repair.