Standard items processing time : 7-10 business days.
Standard (US) 🇺🇸
2-3 Business Days
Priority Mail (US) 🇺🇸
1-2 Business Days
For international orders, please refer to the shipping methods listed at checkout.
We offer free returns within 14 days of delivery, no question asked. Item must be returned unworn, undamaged and unused with their original packaging. For your protection your return should be shipped back insured.
Magal reserves the right to determine if the returned item is in sellable condition.
We do not accept return / exchange on items purchased on sale/ with coupon code
*For international return a fee may apply.Please note that we are not responsible for customs duties & import taxes that may incur during shipping or returns. (this applies to orders outside of the US.)
**For your protection your return should always be shipped insured and include a copy of your receipt.
Please note that shipping costs are not refundable and Magal is not responsible for shipping / returns lost in mail.
Route Insurance can only be refunded within the first 24 hours. Following the mentioned time frame, there will be no cancellations or refunds of any kind of this product.
We offer free repairs on items within 14 days of delivery. If it has been more than 14 days, please contact us at email@example.com to receive the applicable rates for repair.
Doesn't fit? No worries, we'll resize your ring free of charge! Just contact our support within 14 days and we will guide you through.
*Available only a single time per item.
** We do not accept returns on resized items.
*** Applies to rings only.
Included in the free resizing policy within 14 days we have the ability to size up your rings (Disincluding eternity rings and enamel rings) up to 1.0 size from the original size. For more information, contact us via email.
We currently offer a restringing solution for our String of Love bracelet. The cost of the procedure is 30$ USD, it is available for both US and international customers, however the shipping and return label will not be provided by us for international customers.
Please note that we can't resize 18k Gold Vermeil Plated Items, it would already ruin the outer plating surface causing the gold plating to flake off heavily.